Gyalmo — Customer Hero of Our Choice #5

Our next Customer Hero is Gyalmo, Himalayan shawls producer. Let’s see what they say about their Customer Service!

Customer Heroes: What characterizes the issues of your clients? What are their most common problems and how do you solve them?

Gyalmo Customer Service: Our customers most often have problems with choosing the right model and color of the shawl. We do our best to help match a product with the needs of the customers, that is why we ask about their color preferences, the way in which they would use the shawl, the colors dominating in their wardrobe, as well as their type of beauty. On the basis of this information, we are usually able to choose the right shawl and fulfill our customer’s requirements in 100%.

Do you also use Customer Service tools to acquire new clients?

We are fully available for people interested in our products. We can be contacted via social media, chat on our website as well as by phone. The information is publicly accessible, and we always encourage persons who have not had the chance to use our services to contact us. We are always happy to advise and help if there are any questions.

What is particularly important for you when you expand the team responsible for your customer service? What are the qualities you look for in your employees?

While building our team responsible for our customer service we pay special attention to proper etiquette and flexibility at the same time. Our customer service employees should be both well mannered as well as feel at ease while talking with our customers so that they can earn more trust without the pressure or being too formal. Certainly, a sense of humor is quite useful, and naturally, the skill of matching colors, naming them, and using them in creating an original look.

What makes your approach to customers unique?

We make sure that our staff is fully engaged in every task they are entrusted with, that is why we solve any queries and problems with the orders as soon as it is possible. The customers are very important to us so we approach every order individually. We know that a quick completion of the order is important, that is why it is very important for us to have our customer enjoy the product they bought as soon as possible. We are committed to fully earn the trust the customers’ grant us with, and because of that they stay with us longer.

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