Customer Heroes - That’s Who We Are!

Keeping Your Customers Happy. This is the way we approach each project.

Our team focuses on providing solutions that will link customers’ experience with your business goals. We are from different countries, we have different backgrounds. This results in wide experience in customer-facing operations. We can support your business at any stage, choosing the right way to reach your goals. We have our own consulting and training practice supported by operations team (multichannel, 24/7 contact center) working to improve measurable results in Customer Satisfaction, Retention and Reputation.

Together we shall choose a business model that will suit your needs and our competencies best. Depending on processes, goals, maturity or even nature of your cashflow characteristics.

Our managing team (we call them “The Unknowns” ;) has 10–15+ years of professional track-record in Customer Care, Customer Experience working with over 40 different companies and recognized or awarded by the domestic and international industry.

As Heroes we stand for our core values all the time - when working with our customers, partners or inside the team. They are hidden behind T.H.O.R. (one of our favourite heroes ;) - Trust, Honesty, Openness, Respect.

Most of our team are native speakers with sometimes even three (!) additional foreign languages. This gives us great insights into a deeper understanding of other cultures and helps us to support customers from all over the world.

Wanna find out more about our super powers? Visit our website!