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How to measure First Contact Resolution?

How to measure First Contact Resolution?

In the first article from this series, I depicted First Contact Resolution (FCR) as a crucial indicator, which properly measured and…
Go to the profile of Rafał Jarosz
Rafał Jarosz
Why First Contact Resolution always matters?

Why First Contact Resolution always matters?

I’ve noticed lately that one of my favorite subjects hasn’t been covered in the Customer Heroes Magazine yet. So today, I want to write a…
Go to the profile of Rafał Jarosz
Rafał Jarosz
Robots Will Takeover the Customer Care Industry. Or… Will They?

Robots Will Takeover the Customer Care Industry. Or… Will They?

I looked through the window, the train already left Berlin. But I was not paying too much attention to the landscape, as I had too many…
Go to the profile of Rafał Jarosz
Rafał Jarosz
Evaluation of Telemarketing Costs — First Steps

Evaluation of Telemarketing Costs — First Steps

How to measure customer acquisition cost in a Sales Call Center?
Go to the profile of Rafał Jarosz
Rafał Jarosz
Customer Hero of Our Choice
Gyalmo — Customer Hero of Our Choice #5

Gyalmo — Customer Hero of Our Choice #5

Our next Customer Hero is Gyalmo, Himalayan shawls producer. Let’s see what they say about their Customer Service!
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Customer Heroes
Livespace — Customer Hero of Our Choice #4

Livespace — Customer Hero of Our Choice #4

It’s about time to introduce you to another one Customer Hero of our choice. Meet Livespace — polish CRM made for sales managers.
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Customer Heroes
Casper — Customer Hero of Our Choice #3

Casper — Customer Hero of Our Choice #3

Bedtime stories hotline for customers? Meet another Customer Hero of our choice!
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Customer Heroes
Interested in Our Missions?
Interested in Our Missions?
Let's talk!
On The Radar
CoffeeDesk — Customer Hero of Our Choice #2

CoffeeDesk — Customer Hero of Our Choice #2

Are you ready to meet another Customer Hero? Today we present you the one and only Coffeedesk — one of the biggest e-commerces in Poland…
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Customer Heroes
Trader Joe’s — Customer Hero of Our Choice #1

Trader Joe’s — Customer Hero of Our Choice #1

Great customer care service is made of actions — not promises. Thus we came up with an idea to present you some of the best actions…
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Customer Heroes
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